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文章阅读:United Adventures
[同主题阅读] [版面: 回国] [作者:majorxu] , 2007年03月12日22:32:01
majorxu
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发信人: majorxu (omaha), 信区: BackHome
标  题: United Adventures
发信站: BBS 未名空间站 (Mon Mar 12 22:32:01 2007)

I have taken United Arlines (UA) flights from St. Louis to Shanghai couple
times. This one is probablly most adventurous. The main problem was caused
by the weather in Chicago. I thought this newly created ORD to PVG routes by
UA and AA would benifit people in the Midwest: save one stop, for instance,
if we take Northwest, we will have to stop twice, at Detroit/Minneapolis
and Tokyo. But on March 2nd Chicago got wind and light snow. The flight from
STL to ORD got delayed for about 3 hours. When I looked at the TV screen
after I got to Chicago at 10:30, I could not find the 10:15 ORD PVG flight.
So I waited patiently in a “200 miles long” line at the United customer
service. This “200 miles” is quoting a lady lined after me. I also called
the United hot line on the phone, all I got was the computer response. I
guess there were so many delays and cancellations, and UA don’t have enough
people to take the calls.

At 12:15 finanlly I got my chance talking to customer service. The lady told
me the only thing she can do is to book me on next day flight. Spend my one
day vacation on snowy and windy Chicago? I asked her if I could try the ORD
to Beijing flight at 12:42 PM. She said I could try the luck at gate but
warned the flight is “very full”. I took the shuttle and went to the gate
C18. They told me “the flight is full”. I saw some people are on the “
standby”. Because my original flight is to Shanghai I was not even on the
waiting list. But I waited. My oppertunity comes at the last minute. One
male agent told me he could put me on the standby for the next day to
Shanghai, I said I could not accept that. Then the lady agent told she can
book me today. I got the boarding pass; the door at the gate is already
closed. I was the last one to board the Boeing 747 plane :-)

The whole adventure did not end up here. I got another problem when boarding
the CA (Air China, Guo Hang) plane from Beijing to Shanghai, the gate agent
told me they need some paper work besides the boarding pass issued in
Chicago. They need the paper work for reimbursement purpose, i.e., got money
from United Airline. Oh, well, eventually the CA ground supervisor talked
to United guys in the airport, settled the paper work for me, and gave me a
seat on a later flight departs at 7:30.

Now I am waiting patiently for my checked luggages. I was told one (out of
two) will arrive today.

--
http://www.stlplace.com

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